The Philips Hue light bulbs can sometimes be unreachable, due to a problem with the app. In this article, we’ll learn about some of the most common causes of this problem and how you can fix it. We hope that this article will help you get your Philips Hue light bulbs connected to your overall smart home again.
1. Is Your Mobile Device On the Same Wi-Fi Network?
When your Philips Hue lights are unreachable by the Philips Hue app, it is likely that you are not on the same network as the Philips Hue hub. This can be caused by a number of things, including if you have an older device that doesn’t support 5G or if your network is too slow for your device to connect. If you’re not sure whether your network is compatible with Philips Hue, please check our support page.
If you’re not sure whether or not your mobile device has Wi-Fi enabled, you can also check by using one of the many Wi-Fi testing tools available online. These tools will tell you whether or not your mobile device is connected to the internet and can help you determine if there are any issues with your network.
If you can’t find your Philips Hue lights, you’ll need to look for a network name under Wi-Fi on your device’s Settings menu.
If you have a Philips Hue bridge connected to your mobile device, you’ll need to change your mobile device network to the one connected to the Philips Hue bridge in order to control the lights.
2. Make Sure the Philips Hue Lights are Powered On
If you forget to turn off a light switch, it can lead to your Philips Hue lights not being accessible through the app. ..
Make sure the Philips Hue switches are turned on and that your dimmer switch is on if you want to use it. ..
3. Double-Check Philips Hue Bridge Connections
If your Philips Hue bridge is connected to the same network as your mobile device, then it’s likely that the bridge is the source of the issue. ..
Then, connect the cables from your Philips Hue bridge to your computer. Now, open a command prompt and type: netstat -an | grep “Hue Bridge” This will show you all of the active Hue Bridge connections on your computer.
The power cord should go to an outlet, and you should be using the original factory power adapter supplied by Philips. The ethernet cable from the ethernet port should go into one of the numbered LAN ports on the back of your router. Make sure it isn’t accidentally plugged into the incoming internet port (usually labeled with a globe icon).
If everything is connected correctly, the next step is to check that the Philips Hue bridge is connected to the network. To do this, you can check the connection status in the Philips Hue app. ..
Launch the app and select the Settings icon at the lower right corner. ..
If you have a Hue Bridge connected to your network and it’s not listed in the Hue Bridges window, it means that the bridge is not currently enabled on your network. To enable the bridge, open the Settings window and select Hue Bridges. You’ll see the network connection information listed on the next window. This includes the connection status and its network IP address.
If you’re not seeing a green Connected status or no IP address listed on your Philips Hue bridge, it may be because the network connection is not working. Try the following troubleshooting tips to fix the issue.
To reset the Philips Hue bridge, turn it over and use a pointed tool to press and hold the reset button for 5 seconds.
If you have to reset the bridge, you’ll need to go through the setup process again that you walked through when you first installed it.
4. Are the Philips Hue Lights Added to the Correct Room?
If you have multiple rooms in your Philips Hue app and haven’t enabled the switch for each room, some lights may not be turning on in those rooms. This could be because you’ve added them to the app without specifying which room they should be turned on in.
To check this, from the main app screen tap the room that you want to check. You should see every Philips Hue listed that you’ve installed and want to control in that room. If you don’t see one of those lights there, you’ll need to add it (usually, this involves moving it from a different room you may have accidentally assigned it to).
To change the room’s wallpaper, just tap the three dots at the top right corner of the screen in the Room window, and select Wallpaper.
If one of your lights is not working, make sure to check that it is in the correct room and that the switch is to the left. If it’s not, you may need to replace the light.
5. Reboot Your Wi-Fi Router
If you’re having trouble connecting to the internet, restart your Wi-Fi router.
To make a reservation for a table at a restaurant, just follow these simple steps. ..
If you have restarted your router, try connecting to the Philips Hue lights again. If that doesn’t work, try resetting your Philips Hue lights by unplugging them for 30 seconds, then plugging them back in. ..
6. Make Sure Your Router Isn’t Blocking the Hue Bridge
While it’s unlikely, there could be a setting in your router that changed and is blocking the Philips Hue bridge connection to the network. If this is the case, you may need to change it to allow access to the Philips Hue bridge.
The device is not blocked by default, but it’s a good idea to confirm that the bridge is at least connected to the router without any problems.
To connect to your default gateway IP, you can use the ipconfig command.
Under the Devices option, find the computer you want to connect to the router and click on it. In the new window that opens, type in your router’s IP address into the Address field and click on Connect. Your computer should now be connected to your router. ..
Since the Philips Hue bridge is likely one of the few devices connected via ethernet, you should see it listed with that connection type.
To connect your Philips Hue bridge to your home network, you’ll need to know the last four digits of its serial number. ..
To ensure your device isn’t blocked by your router, you can check the Service Blocking or Device Blocking settings. ..
This is a list of the best Philips Hue Bridge devices.
It’s important to make sure that the router’s ethernet port properly detects a connected device. Check the Ethernet menu option in the router and look for anything other than Disconnected for the port number the Hue bridge is connected to.
If your Philips Hue lights are not connecting, try switching your Philips Hue bridge to a different router port. If that doesn’t work, try resetting your Philips Hue bridge. ..
7. Test a Replacement Philips Hue Bulb
If you’re having trouble with your Philips Hue smart light, it might be worth purchasing a single light to test if installing it fixes the problem. ..
If all of your lights are not working and a new light fixes one of them, you may need to replace all bulbs.
If you have trouble reconnecting your smart lights, here are some tips to help:
- Make sure your devices are connected to the same network. If they’re not, try connecting them again and see if that helps.
- Try turning off and on your devices several times to see if that helps.
- Check the power cord for any signs of damage or corrosion. If there’s any, replace it as soon as possible.
